FAQ

General Questions

What are healthcare personal care products?

Personal and Healthcare care includes products as diverse as Disposable bed sheets, Disposable bed sheets with pillow covers, disposable bouffant caps, shower caps, Sleeping mattress protectors for babies and adults, cleansing pads, cotton swabs, cotton pads, facial tissue, makeup, face masks, shoe covers, disposable hand and bath towel, hand gloves, disposable boxers and underwear, disposable bra, spa, massage, parlor, beauty salon, travel, trip products, disposable gowns, kids masks, hair band, headbands, heating pad, absorbent cotton balls and rolls, cotton pads.

What are your hours of operation?

Our website will received orders 24/7. Our office working hours are 10.00 AM to 6.00 PM. Call Centre support is available from Monday to Saturday, 10.00 am to 6.00 pm IST and on Sunday's please send your queries and doubts to our registered WhatsApp number or email address.

What are your office address and phone number?

Our office address:

RXSHOPY INDIA PRIVATE LIMITED,

Plot No-34, 1st floor East Srinivasa Nagar colony S R Nagar, HYDERABAD, TELANGANA, India-500038, Phone No-8885916591 and Email id rxshopyonline@gmail.com

What are Rxshopy.com Privacy and Security Policies?

At Rxshopy.com, your privacy and security are extremely important to us. We are committed to protecting the confidentiality of your personal information (your name, address, email address or credit card information) and we never share them with any other person or company. It is used solely by our authorized personnel to process your order. We use the latest electronic security measures and our servers are protected by secure firewalls to prevent unauthorized access to your personal data.

Is it safe to use my credit/debit card at Netmeds.com?

Yes. Rxshopy.com uses third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed and transmitted securely by using the industry standard encryption technology.

Ordering Questions-

What information do you need from me to process my order as fast as possible?

In order to process your order quickly, we need the following details from you:

Your registered phone number and email address

Your billing/shipping information

Your payment details.

What forms of payment does Rxshopy.com accept for online orders?

Rxshopy.com accepts the following forms of payment:

- Credit/debit card

- Net banking

- Cash on Delivery (COD)

-Wallet

-UPI

What if I can’t find the products I am looking for in your website?

Rxshopy.com stocks a wide range of personal and other healthcare products. However, if you do not find what you need, please feel free to contact us by emailing to rxshopyonline@gmail.com. We will get back to you as soon as possible to let you know the availability of the requested products.

Are all your product prices quoted in Indian Rupees?

Yes, all product prices quoted in our website are in Indian Rupees.

How is my order packaged?

Rxshopy.com takes the greatest possible care in packaging your order. We maintain the highest packaging standards and use the best packaging materials and processes.

Are there any other hidden charges?

No. There are no hidden charges in any of our products.

Delivery Questions-

Does Rxshopy.com deliver products to any location in India?

Yes, we do deliver our products to any address in India.

How long will it take to deliver my order?

It takes 3 to 5 business days for doorstep delivery. Delivery times may vary depending on the delivery location as well as the type of product you order.

How do I know if my order has been shipped?

You’ll get email confirmation of your order along with tracking details and you can always login to your account and track status. If the status of your order appears as “Completed”, your order has been shipped.

How will I know the status of my order?

You can check your current order status by simply logging into your account. This lets you track your order in real time. Alternatively, you may check the status of your order by calling our Customer Service number: 8885916591.

Can I change my delivery address after I have placed my order?

If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us via the online chat or call at 8885916591 or email to rxshopyonline@gmail.com.

How will my order be delivered?

Your order will be delivered by our third party deliver partner, depending on your pincode.

Customer Service Questions-

How do I reach Customer Service?

Customer service is available by phone, at 8885916591, by email to rxshopyonline@gmail.com, by opening the Contact Us form on the website. If you choose to call by phone, our customer support will be able to answer your questions.

What if my product is damaged, wrong or missing?

If the product is damaged, product missing or wrong item is sent, please send the Order ID and a picture product received to rxshopyonline@gmail.com or you can WhatsApp the details to @ 8885916591. Then we will issue a refund or send the correct product.